Terms and Conditions for Home Delivery Option of Domestic Remittance (Service)
Address: Delivery of the Remittance shall be made to the address you specified in the Transaction Details.
Beneficiary Contact Number: The designated courier may use / contact the Beneficiary Contact Number for the purpose of the delivery of the remittance.
You may pay for the Service using any of the payment methods prescribed in Cebuana From Home Domestic Remittance page, which may be updated from time to time. When you place a request, actual payment is needed prior to fulfilment of request.
Home Delivery service fee is on top of the Domestic Remittance Service Fee, and must be paid together with the Principal Amount (Amount to be sent) and Domestic Remittance Service Fee.
Once the proof of payment transfer has been confirmed by our Contact Center, the request will already be endorsed to the designated courier. An email confirmation will be provided to the email address you provided to advise you of the status of the request.
The designated courier will attempt to deliver the request within 48 hours to the Beneficiary indicated in the transaction details, and may attempt to go back if the beneficiary is not around the first time the courier deliver the remittance for up to 3 days within NCR and up to 5 days within provinces.
The Beneficiary must be atleast eighteen (18) years old and shall present one (1) valid Government ID. In absence of government issued ID, a recently issued certification from a Barangay where the beneficiary resides will be honoured.
In the event of the following which eventually results to failed delivery, you hereby agree that the request will no longer be fulfilled, and that you may already request for refund of the transaction:
Beneficiary Address indicated in the Transaction Details is incorrect or incomplete.
Beneficiary refuses to accept the remittance.
You requested any amendments to the time of delivery, delivery address or mode of delivery after the request has already been forwarded to the courier.
Beneficiary fails to adhere to any of the delivery instructions issued by the designated courier, including where Beneficiary is not present to receive the remittance when the courier attempts delivery, or any of the instructions you issue to courier cannot be reasonably fulfilled.
Delivery cannot be made to your address for reasons due directly or indirectly to an event or failure which is beyond the courier’s reasonable control, including acts of God, natural disasters, war, rebellion, revolution, contamination, pollution, acts or threats of terrorism, or riots; or
Delivery cannot be made to the delivery address you specify in the Transaction Details, for any other reason.
Refunds may be requested once an email notification is received by the sender that the request has reached Failed Delivery status.
Refund shall exclude the Domestic Remittance service fee and the Home Delivery service fee.
Procedures for refund will be provided by our Contact Center upon receipt of request for refund.
Cancellation: Cancellation of request after the request has been forwarded to courier is already disallowed. However, our Contact Center may try to coordinate with the designated courier upon the receipt of a documented cancellation request from you. In case the request is not yet delivered, the request will be tagged as Failed Delivery and can be requested for refund subject to clause no. 5 (Refund)
Deemed receipt: In the event that we do not receive a feedback from you after you received the email notification confirming that your request is already DELIVERED, you shall be deemed to have acknowledge that your request has been completed and that your Beneficiary has received the Domestic Remittance subject to your rights under Philippine law.
You hereby expressly agree and acknowledge that, in case the chosen courier is not the In House Delivery:
We do not provide delivery or transportation services, and except to the extent that we provide delivery of remittance as contemplated above, we do not perform, manage, supervise or control the services of the designated courier which are completely, exclusively and independently performed by said courier.
The designated courier is not our agent, principal, partner or employer, or any similar or analogous relation.
You absolutely and unconditionally release and forever discharge us, our affiliates, officers, agents and employees from any action, claim, or demand or whatsoever, that now or may hereafter develop, and/ or arise from, or in connection with any loss, damage, delay and theft of the remittance caused by the designated courier.