By using/accessing the Cebuana from home (“CFH”) website/platforms, you agree to be bound by these Terms and Conditions of
Use. We reserve the right to amend these terms and conditions at any time. If you disagree with any of these Terms and Conditions
of Use, you must immediately discontinue your access to Cebuana from home and your use of its services. Continued use of
Cebuana from home will mean that you accept these Terms and Conditions of Use, and you accept the likelihood of its
amendment from time to time.
In these Terms and Conditions of Use, the following capitalized terms shall have the following meanings, except where the context
"CEBUANA FROM HOME"
or the “CFH”
– a service of Cebuana Lhuillier offered on different platforms, such as website, FB Messenger, SMS and others.
– an online platform accessible via www.cebuanafromhome.com
– registered user in CFH website with full KYC
– non registered user of CFH website
"KNOW YOUR CUSTOMER"
shall refer to the process of establishing the identity of the Cebuana from home also known as Customer Verification.
– products and services that are integrated with Cebuana from home.
– refers to the 24k loyalty membership of PJ Lhuillier, Inc. (Cebuana Lhuillier)
APPLICABILITY OF TERMS AND CONDITIONS
The use of any Services in Cebuana from home is subject to these Terms and Conditions of Use.
Cebuana from Home registered users will be enrolled to Cebuana Lhuillier 24k membership. Unregistered users will be classified as guest, as such, will have limited access on different services of Cebuana Lhuillier.
Cebuana from Home processes financial transactions. Such as but not limited to: Domestic Remittance, Bills Payment, Insurance, Pawn Renewal, New Pawn, Pawn Redemption.
PJLI is authorized to block the transaction/s or access to CFH should in our reasonable opinion may give rise to a breach of these Terms and Conditions of Use.
Wrong registration of User Name and or password for three (3) consecutive tries will lock User's account. To unlock account, CFH Website offers a PIN reset function.
We reserve the right to change, modify, substitute, suspend or remove without notice any information or Services in Cebuana from home from time to time. Your access to CFH Website and or the Services may also be occasionally restricted to allow for repairs, maintenance or introduction of new facilities and or services. We will attempt to restore such access as soon as wereasonably can.
Users and Guests hereby agrees to receive transaction notifications, announcements and be regularly updated by PJLI and its subsidiaries and affiliates (hereinafter, "Cebuana Lhuillier Group") of their products and services and thus understand fully that account holder foregoing information will accordingly be shared.
User and Guest understands that PJLI at times may not be able to carry out instructions received through Cebuana from home due to offline situations caused by system problems or such other circumstances as determined by the PJLI.
User and Guest has full responsibility over the security of his/her Mobile Device/s, SIM card and confidentiality of his/her User ID and password/s and all transactions, whether valid or fraudulent, authorized or unauthorized, made through said Mobile Device/s / SIMcard and via Cebuana from home, if such fraudulent or unauthorized transaction was caused by or is a result of the User's fault or negligence. PJLI encourages the User to change password regularly, especially when account details have been exposed.
It is User's sole responsibility to reset the password through Cebuana Express App if its confidentially has been reasonably suspected to have been compromised to avoid any unauthorized use of the User's accounts. PJLI shall not be liable for any unauthorized use / misuse of the Mobile App due to theft or loss of the Mobile Device/SIM.
We will use reasonable endeavors to correct any errors or omissions as soon as practicable after being notified of them. However,
we do not guarantee that the Services will be free of faults. Accordingly we will not accept liability for any such faults, errors or omissions. In the event of any such error, fault or omission, you should report it by contacting us through Cebuana CARES Hotlines via the following:
Phone : (02) 8759-9800 / (02) 8779-9800
SMS : 0917-8122737 GLOBE / 0918-8122737 SMART
Email : [email protected]
Address : 5/F PJL Corporate Center – Annex II, 1782 Nicanor Garcia corner Candelaria St., Brgy. Valenzuela, Makati City 1208
We do not warrant that your use of the Services will be uninterrupted and or that any information or messages transmitted via the Services or the Mobile Application will be transmitted accurately, reliably, in a timely manner or at all. Notwithstanding that, PJLI will exert earnest-efforts to provide uninterrupted access to the Services. Access to the Services may be suspended, restricted or terminated at any time.
We do not give any warranty that the Services are free from viruses or anything else which may have a harmful effect on any technology.
To the fullest extent permitted by applicable law, we disclaim all representations and warranties relating to the Cebuana from home and its contents, including any inaccuracies or omissions in the service, accuracy, availability, non-infringement or implied warranties in the course of the User/Guest dealing or usage of trade.
We shall not be liable for any acts or omissions of any third parties howsoever caused, and for any direct, indirect, incidental, special, consequential or punitive damages, howsoever caused, resulting from or in connection with the mobile application and the services offered in the mobile application, your access to, use of or inability to use the mobile application or the services offered in the mobile application, reliance on or downloading from the mobile application and or services, or any delays, inaccuracies in the information or in its transmission including but not limited to damages for loss of business or profits, use, data or other intangible, even if we have been advised of the possibility of such damages.
We shall not be liable in contract or otherwise howsoever and whatever the cause thereof, for any indirect, consequential, collateral, special or incidental loss or damage suffered or incurred by you in connection with the website and these Terms and Conditions of Use. For the purposes of these Terms and Conditions of Use, indirect or consequential loss or damage includes, without limitation, loss of revenue, profits, anticipated savings or business, loss of data or goodwill, loss of use or value of any equipment including software, claims of third parties, and all associated and incidental costs and expenses. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer that cannot be excluded or limited are affected. Notwithstanding our efforts to ensure that our system is secure, you acknowledge that all electronic data transfers are potentially susceptible to interception by others. We cannot, and do not, warrant that data transfers pursuant to the CFH Website will not be monitored or read by others.
ADDITIONAL FOR PAWNING
You agree to allow Cebuana from Home to use the data you provide to reflect information regarding your pawning transactions with Cebuana Lhuillier branches known as "Branches"
Cebuana from Home includes pawning services such as but not limited to: New Pawns, Pawn Renewal, View Pawn Items, and Item Estimated Appraisals collectively known as "Cebuana from Home Pawning Services"
. These services are in connection with physical transactions with the Branches that are enhanced through a
digital experience with complementing services such as, facilitation of branch transactions, enablement of delivery services and automation.
in connection with Cebuana from Home Pawning Services include site visits of Cebuana Lhuillier and partner personnel known as “Delivery Personnel” who can act on the Branch’s behalf.
Any transaction conducted with the Delivery Personnel may or may not be reflected in partial or in full on the app due to certain situation or conditions which includes but not limited to:
- Face-to-face interaction, discussion, transaction (new or modifications) with the Delivery Personnel
- Delivery Personnel is in transit
- Low or no internet coverage at the time of the transaction
- Other scenarios / conditions that may prevent physical engagements and transactions from being uploaded or synchronized with the Cebuana from Home. Collectively known as "Delivery Physical Limitations".
In lieu of your Delivery Physical Limitations, you are strongly advised to keep or save proof of the transaction such as but not limited to, transaction numbers, receipts, pawn tickets, delivery request order numbers, photos or videos with the Delivery Personnel.
You understand and agree that Delivery Physical Limitations may prevent your transactions from being synchronized in real-time with the Cebuana from home website. You understand that following the Delivery Services, Cebuana from Home Pawning Services will be reflected at most 1-2 operating days.
Should there be any concern, please reach out to Cebuana CARES.
Cebuana from Home Pawning Services may include additional fees to provide service and convenience on top of standard pawning fees.
These fees will be indicated in the transaction confirmation screen prior to relevant deductions from your Cebuana Express E-Money.
Fees paid for Delivery Services may or may not be reflected in the app unless otherwise specified.
You also agree to follow Terms & Conditions specified in your Pawn Ticket for and other forms you have filled out with your pawning transaction whether in branch or through Cebuana from Home. Pawning Services.